ok500 FAQ
Users of ok500 ask questions across several core areas: how to register and verify their account, how to deposit and withdraw funds using payment methods like DANA, e-wallet, mobile banking, local payment, and bank transfers, which football and esports markets are available, what bonus and cashback terms apply, and how to maintain account security. This page answers the most frequent questions our members raise.
We address practical topics here: account opening, payment mechanics, game availability, promotion eligibility, and security steps. For detailed legal information, refer to our Terms and Conditions, Privacy Policy, and Legal Notice. If your question is not answered here, contact our support team via the email address listed in the Account Settings page.
The FAQ is organized into four main topic areas. Each question and answer explains what you need to know before taking action: whether you are registering for the first time, making a deposit during Idul Fitri or Idul Adha, placing wagers on Liga 1 or Piala AFF matches, or managing your account security. We keep answers online paymentef and direct, with links to relevant pages where needed.
FAQ topic overview
- Account and registrationhow to start, KYC verification, password recovery, and account security
- Payments and transactionsdeposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking
- Games and marketsfootball betting, live-dealer tables, slots, esports, and available tournaments
- Bonuses and cashbackwelcome offer terms, weekly cashback rules, tier progression, and referral mechanics
During registration, we collect your full name, email address, phone number, date of birth, and a chosen username and password. We use this information to verify your identity against government records, cross-check you against sanctions and fraud watchlists, and establish your account. During KYC verification, we ask for a copy of your government ID and a proof-of-residence document. We retain all information securely in accordance with our Privacy Policy and applicable data-protection laws. Your data is never sold to third parties and is shared only with payment processors and regulatory authorities as required by law.
If you suspect unauthorized access or notice unfamiliar transactions on your ok500 account, act immediately. Change your password from Account Settings. Enable two-factor authentication if you have not already. Review your login history and recent transactions for any activity you do not recognize. If you see a withdrawal or deposit you did not authorize, contact our support team right away. Do not attempt to reverse the transaction yourself. Our team will investigate, review your account logs, and take appropriate action. Document the date and time of the suspicious activity. Check that your contact information (email and phone number) is current and that no unauthorized changes have been made to your account settings.
Our support team can be reached via email through the contact form in Account Settings. When you email, include your username, a brief description of your issue, and any relevant details (transaction ID, date, payment method). We respond to support inquiries within one business day. For urgent issues such as account compromise or payment errors, mark your email as urgent. Keep copies of your correspondence for your records. Response times may be longer during public holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi, but we will acknowledge your message and provide an estimated resolution time.
Payments and transactions
To deposit via online payment, e-wallet, or mobile banking on ok500, log in to your account and navigate to the Deposit page. Select your chosen e-wallet. You will be redirected to the payment provider's app or website. Enter the deposit amount and confirm the transaction. The payment is processed immediately, and your account balance updates within minutes. You do not need to enter your ok500 password or sensitive account details—the payment provider handles authentication. If your deposit does not appear after ten minutes, wait another five minutes as settlement can sometimes take longer during high-traffic periods. Check your transaction history in Account Settings. If the deposit still has not arrived, contact support with your transaction ID from your e-wallet app.
When you request a withdrawal on ok500, we review your account for compliance before processing. The review typically completes within one business day. During the review, we verify that your account is in good standing, that the withdrawal amount does not exceed your available balance, and that no suspicious activity has been detected. If everything clears, we send the funds to your registered payment method. E-wallet withdrawals (local payment, online payment, e-wallet, mobile banking, local payment) settle within minutes once approved. Bank transfers (online payment, e-wallet, mobile banking, local payment) settle within one to two business days. Withdrawals requested on weekends or public holidays such as Idul Fitri or Imlek will be processed on the next business day. If your withdrawal is delayed beyond the typical window, contact support to check the status.
Games and markets
ok500 covers major football leagues and tournaments. Domestic markets include Liga 1 (Indonesia), as well as international competitions such as Piala AFF, Piala Indonesia, Champions League, Premier League (England), La Liga (Spain), and Serie A (Italy). We also list esports markets for Mobile Legends, Free Fire, and PUBG Mobile, and MotoGP racing. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with real dealers and multi-camera studio feeds. Slot games available on ok500 include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Odds and market availability change based on fixture schedules and live events. Check the Markets or Games page in your account to see the full current list of available wagers and play options.
Our welcome bonus is proportional to your first deposit and is credited to your account immediately after your initial payment settles. The bonus is subject to a playthrough requirement—you must wager the bonus amount a set number of times across our games before you can withdraw it. The playthrough applies to all game categories (football markets, live-dealer tables, slots, esports). Bonus funds expire if not played within a specified period (typically 30 days from credit). Weekly cashback is calculated on net losses every Monday and is credited to your account automatically—no minimum playthrough. Cashback is withdrawable immediately to your payment method. Tier progression (Bronze, Silver, Gold, Platinum) unlocks higher cashback rates as you accumulate wagers. Full bonus terms are detailed in our Promotions page. If you have questions about a specific offer you received, contact support and quote your promotion code.