ok500 Terms of Use
When you open an account on ok500, you enter into an agreement with us to follow our terms and conditions. These terms govern your use of our platform—account registration, deposits and withdrawals, game play, bonus eligibility, and dispute resolution. We set out these terms clearly so you understand your rights and responsibilities as an ok500 member.
Our terms apply to all users across supported jurisdictions. We enforce them consistently to protect both our members and our platform. If you have questions about any term, our support team is available to clarify. This page outlines the key conditions; by registering, you agree to be bound by them.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
Account opening and eligibility on ok500
To open an account on ok500, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. You provide your full name, email address, phone number, and date of birth during registration. We verify this information against government records during our Know Your Customer (KYC) process.
KYC requires you to upload two documents: a government-issued ID (passport, national ID card, or driver's license) and proof of residence (utility bill, bank statement, or rental agreement dated within three months). We review these documents using automated verification tools and may request clarification if images are unclear. Verification typically completes within one business day. Until verification is complete, your account is active but you cannot deposit or withdraw.
Deposits, withdrawals, and our ok500 payment policy
We accept deposits via five e-wallet methods—DANA, e-wallet, mobile banking, local payment, online payment—and four bank transfer options: e-wallet, mobile banking, local payment, and online payment virtual accounts accessed via e-wallet. E-wallet deposits settle within minutes; bank transfers typically process within one business day. When you add a payment method, we verify it with a test transaction; you confirm receipt to activate it.
Withdrawals are processed to the same payment method you used for your deposit. If you deposited via mobile banking, your withdrawal is sent to local payment. We do not guarantee fixed withdrawal times; all exits are reviewed subject to standard compliance windows. Withdrawals may be delayed if we detect unusual activity or if additional verification is required.
Bonus terms and wagering requirements
When you register and complete your first deposit on ok500, we credit a welcome bonus to your account. The bonus amount varies based on your deposit size; there is no fixed amount. This bonus is available for play across all games—football markets, live-dealer tables, slots like Aviator and Sweet Bonanza, and esports titles.
To convert bonus funds to withdrawable cash, you must meet a wagering requirement—a multiplier applied to your bonus amount. For example, if your bonus is our welcome offer and the requirement is 5x, you must wager our welcome offer across ok500 games before bonus winnings become withdrawable. All games count at full weight toward this requirement. Bonus funds expire if unused within 30 days of credit.
Bonus eligibility
- Welcome bonus is available once per account, on your first deposit only.
- Bonus funds cannot be withdrawn until wagering requirement is met.
- Winnings from bonus-funded spins are credited to your bonus balance initially.
- Weekly cashback is calculated on net losses and credited as withdrawable cash every Monday.
- Tier progression is automatic based on monthly deposits and wagering volume.
Tier progression and weekly cashback on ok500
Your tier status on ok500 is determined by your cumulative deposits and monthly wagering activity. We calculate tier monthly; your January tier is based on January activity, your February tier on February activity. As you climb tiers—Bronze, Silver, Gold, Platinum—your weekly cashback percentage increases.
Every Monday, we calculate your weekly cashback based on net losses across the previous seven days. If you wagered on Liga 1 football markets, live-dealer tables, or slot games and ended with a net loss, you recover a percentage of that loss as cashback. Cashback is credited as withdrawable cash, not bonus funds. You can withdraw it immediately or use it to fund further play.
Dispute resolution and our ok500 commitment
If you believe an error has occurred in your account—an incorrect balance, a missing deposit, or a disputed game outcome—contact our support team with details. We investigate all disputes within five business days and respond with our findings. If we determine an error occurred, we correct your account immediately.
We maintain detailed transaction logs and game records for all ok500 members. These records are used to resolve disputes fairly and transparently. If you remain unsatisfied after our investigation, you may escalate your complaint to our compliance team for further review.
Account suspension and termination
We reserve the right to suspend or terminate your ok500 account if we detect violations of these terms—fraudulent activity, use of multiple accounts, payment method abuse, or attempts to circumvent our security measures. Suspension is typically temporary; termination is permanent. If your account is suspended, we notify you via email with the reason and any steps you can take to resolve it.
If your account is terminated, any remaining balance is returned to your registered payment method subject to verification. We retain your account records for regulatory compliance and dispute resolution purposes.
Data protection and privacy on ok500
We encrypt all personal data—name, email, phone, payment method, ID documents—and store it securely. Your data is used only for account management, payment processing, regulatory compliance, and fraud prevention. We do not share your data with third parties except as required by law or to process your payments.
Your game history, transaction records, and account activity are private and visible only to you and our compliance team. We retain this data for at least seven years to comply with financial regulations. You can request a copy of your data or request deletion by contacting our support team, subject to legal retention requirements.
Jurisdiction and service availability
We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of ok500 comply with their own jurisdiction's applicable law. We serve members across multiple supported regions—Jakarta, Surabaya, Bandung, Medan, Semarang—but availability may vary based on local regulations.
If you access ok500 from a jurisdiction where our services are not legally available, we reserve the right to suspend or terminate your account without liability. We recommend checking your local regulations before opening an account.
Changes to our ok500 terms
We may update these terms at any time. Changes take effect immediately upon posting to this page. We recommend reviewing these terms periodically. Your continued use of ok500 after changes are posted constitutes acceptance of the updated terms.
Contact and support
If you have questions about these terms or need assistance with your ok500 account, contact our support team via email or live chat. We respond to inquiries within one business day. Our support team can clarify any term, help resolve disputes, and assist with account issues.