ok500 Privacy Policy

This page describes what we collect when you use ok500 and how we keep that data protected. We take your privacy seriously. When you register an account, deposit funds via DANA, e-wallet, mobile banking, local payment, or bank transfer, or place wagers on Liga 1 fixtures and live-dealer tables, we collect specific information to verify your identity, process your transactions, and comply with financial regulations.

We do not sell your personal data to third parties. We use your information only for account management, payment processing, fraud prevention, and legal compliance. This policy explains what we collect, how we use it, who may access it, and what rights you have over your data.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What data we collect on ok500

When you register on ok500, we collect your full name, email address, phone number, and date of birth. We use this information to create your account and send you account notifications. We do not share your email or phone with marketing partners; we use these only to contact you about your account.

For identity verification (KYC), we ask you to upload a government-issued ID (passport, national ID card, or driver's license) and proof of residence (utility bill, bank statement, or rental agreement). We scan these documents using automated verification tools and store them securely. We retain these documents for seven years to comply with anti-money-laundering regulations.

When you deposit funds, we collect payment method details—your e-wallet ID, bank account number, or virtual account reference. We do not store full credit card numbers; payment processors handle card data directly. We record every deposit, withdrawal, and wager you place on ok500, including the date, time, amount, and game or market involved.

How we use your data on ok500

We use your personal data for five main purposes. First, we verify your identity and comply with financial regulations—KYC and anti-money-laundering laws require us to confirm who you are before processing withdrawals. Second, we process your deposits and withdrawals through payment processors like DANA, e-wallet, mobile banking, local payment, online payment, and bank partners (e-wallet, mobile banking, local payment, online payment). Third, we calculate your weekly cashback and tier status based on your wagering activity.

Fourth, we detect and prevent fraud. We monitor for unusual login patterns, suspicious withdrawal requests, and account takeover attempts. If we detect anomalies, we may ask for additional verification or temporarily restrict your account. Fifth, we comply with legal obligations—tax authorities, financial regulators, and law enforcement may request your data, and we are required to provide it.

Third-party processors and data sharing

We share your data with payment processors to complete deposits and withdrawals. When you deposit via e-wallet, mobile banking, local payment, or online payment, those e-wallet providers receive your transaction details. When you transfer funds to a e-wallet, mobile banking, local payment, or online payment virtual account, those banks receive your account information. These processors are bound by confidentiality agreements and use your data only to process your transaction.

We may also share data with identity verification vendors who scan your government ID and proof of residence. These vendors use your documents only to confirm your identity; they do not retain copies after verification completes. We do not share your data with other gaming platforms, sports betting sites, or unrelated third parties.

Cookies and tracking on ok500

We use cookies to remember your login session and preferences. When you log into ok500, we set a session cookie that expires when you log out or after a period of inactivity. This cookie allows you to navigate between pages without re-entering your credentials. We do not use cookies to track you across other websites.

We use analytics tools to understand how users interact with ok500—which games are popular, which payment methods are used most, and where users encounter friction. This data is aggregated and anonymized; we do not track individual users across sessions. You can disable cookies in your browser settings, though this may limit your ability to use ok500 fully.

Your rights regarding your data

You have the right to access your personal data. Log into your ok500 account and navigate to Account Settings to view your profile information, transaction history, and tier status. You can request a complete copy of your data by contacting our support team; we will provide it within 30 days.

You have the right to correct inaccurate data. If your name, email, or phone number is wrong, you can update it in Account Settings. You have the right to request deletion of your data, though we may retain certain information (transaction history, identity documents) for seven years to comply with financial regulations. You have the right to object to our use of your data for marketing purposes; we do not send unsolicited marketing emails, but you can opt out of promotional messages in your Account Settings.

Data security and breach notification

We encrypt all data in transit using TLS (Transport Layer Security) and at rest using AES-256 encryption. We store your data on secure servers with restricted access. We conduct regular security audits and penetration testing to identify vulnerabilities. We require all staff to sign confidentiality agreements and undergo security training.

If we discover a data breach affecting your personal information, we will notify you within 72 hours via email. We will describe what data was compromised, what steps we are taking to secure it, and what actions you should take to protect yourself. We maintain cyber insurance to cover costs associated with data breaches.

Data retention and deletion

We retain your account information (name, email, phone, date of birth) for as long as your account is active. If you close your account, we retain this data for one year in case you wish to reopen it. After one year, we delete your account data unless we are required to retain it for legal or regulatory reasons.

We retain transaction history, identity documents, and payment method records for seven years to comply with anti-money-laundering and tax regulations. After seven years, we securely delete this data. We retain cookies and analytics data for 90 days; after that, we delete or anonymize it.

Contact us about your privacy

If you have questions about our privacy practices, wish to exercise your rights, or suspect a data breach, contact our support team. We are available via email and live chat. We will respond to privacy inquiries within 14 days. If you are unsatisfied with our response, you may file a complaint with your local data protection authority.

Our commitment to your privacy on ok500

We recognize that your trust is essential to our relationship. We are committed to protecting your personal data and using it only for legitimate purposes. We do not sell your information, do not share it with unrelated third parties, and do not use it for marketing without your consent. We comply with all applicable data protection laws and regulations in the jurisdictions where we operate.

Our privacy practices evolve as technology and regulations change. We will update this policy if our practices change materially. We will notify you of significant changes via email or a prominent notice on ok500. Your continued use of ok500 after such changes constitutes your acceptance of the updated policy.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

Related guides